Strategic Communications & Development Leader | Data Devotee | Writer & Brand Storyteller

Summary

              Development team leader with frontline customer service experience, extensive donor and customer engagement, data-driven process improvement, and target audience research optimization. Strategic approach to audience creation, prioritization, outreach processes, and outcome driven KPI tracking leading to consistent fundraising campaign and project outcome success. Leadership roles both internally and externally navigating significant organizational change.  Cross-functional collaboration and project management with a holistic view of success for the organization.

Accomplishments

• Developed the program architecture, core processes, and metrics for the Midlevel development and advancement program overseeing the portfolio management of $8M+ in annual contributions
• Critical to Midlevel and Major Gifts team integration resulting in 544 Midlevel Donors cultivated to Major Donors
• Created and maintained the training manual and process including CRM training for Midlevel gift officers
• Cross-functional strategy and support for the Student Call Center (optimized audience creation/segmentation, workflow processes, and student support to maximize impact resulting in a 150% increase in revenue)
• Key stakeholder and Subject Matter Expert in company-wide IT project to move from an Oracle CRM to Salesforce NPSP
• Led numerous business process improvement projects throughout the department

Work Experience

Moody Bible Institute (2015-Present)
Higher Education & Multimedia Diversified Non-Profit Ministry Organization
Stewardship Manager
•Hire, train, manage, and support Stewardship Representatives
•Create and Distribute team reports, performance tracking, and evaluation of KPI’s and OKR’s
•Track and analyze outreach efforts, recommend adjustments for sustained improvements
•Maintain personal portfolio of 300 supporters for donor lift, retention, and advancement
Senior Donor Appreciation Representative
•Outbound individualized donor engagement of a portfolio of 600 donor accounts
•Encourage and facilitate donations over the phone, online, through the mail
Senior Customer Service Representative                                                                                            
•First point of contact and support for all of Moody, call routing, donation services
•Maintain up-to-date constituent information

By The Hand Club For Kids (2012-2015
Wholistic Youth Development After-School Program
Team Leader
Chicago, IL
•Oversaw the high-school after-school program for the Austin neighborhood location in Chicago
•Partnered with student families and schools for a holistic community approach working with children to young adults
•Oversaw planning as well as implementation of student and community events and trips
•Participated in the organization and implementation of various fundraising drives and a benefit dinner each year

Education

University of Tennessee – Haslam College of Business
Expected Graduation December 2025
Master of Business Administration (MBA)
Moody Bible Institute
Bachelor of Arts in Electronic Communications and Bible (BA)

Certifications

Lean Six Sigma Yellow Belt
University of Tennessee – Haslam College of Business, May 2025
PMP – Target Date October 2025

Publications

Kingdoms of Broken Stone: Boy of Dreams – CreateSpace Independent Publishing Platform, Nov. 24, 2017
Between Calls: Part One: 50 Devotions for the In-Between Times – Independently Published, Oct. 5, 2019
Between Calls: Part Two: 50 Devotions for the In-Between Times – Independently Published, Dec. 25, 2020
NBA Articles – HoopsHabit.com –  2015